Cart
0
You may also like
Refund policy
At PuraDyme, we want you to shop with confidence. If you wish to return an item, please read the following policy carefully.
14-Day Returns
You may request a return within 14 days of receiving your order.
To be eligible for a return, your item must:
- Be unused and in its original condition.
- Be returned in its original packaging with all accessories, labels and documentation included.
- Be accompanied by your order number or proof of purchase.
Returns received outside the 14-day period may not be accepted.
Return Approval
Please contact our Customer Care team before returning any item.
Email: puradymenz@gmail.com
Once your return has been approved, we'll provide you with the return instructions.
Return Address:
23 McAlpine Street
Wigram
Christchurch 8042
New Zealand
Please do not return items to the manufacturer.
Restocking Fee
Approved returns are subject to a 15% restocking fee.
This fee covers inspection, processing, handling and repackaging costs.
Shipping Costs
Original shipping charges are non-refundable.
Customers are responsible for the cost of returning approved items unless the item is faulty, damaged, or supplied incorrectly by PuraDyme.
Where applicable, return shipping costs and the 15% restocking fee will be deducted from the final refund amount.
Parcel Lockers & PO Boxes
Customers are responsible for ensuring the delivery address entered at checkout is correct.
If a Parcel Locker or PO Box is entered as the shipping address, your order will be dispatched to the address provided at checkout.
PuraDyme cannot accept responsibility for delays, delivery issues, or non-delivery resulting from incorrect, incomplete, or unsuitable delivery addresses entered by the customer.
Non-Returnable Items
The following items cannot be returned unless faulty or required by law:
- Opened or used supplements
- Health and personal care products
- Perishable goods
- Gift cards
- Downloadable digital products
- Clearance or final sale items
- Hazardous materials or flammable goods
Damaged, Faulty or Incorrect Items
Please inspect your order immediately upon delivery.
If your order arrives damaged, faulty, or you receive an incorrect item, please contact us within 48 hours of delivery with photographs of the product and packaging.
We'll investigate promptly and work with you to resolve the issue as quickly as possible.
Refunds
Once your returned item has been received and inspected, we'll notify you whether your return has been approved.
If approved, your refund will be issued to your original payment method.
Please allow:
- 2–5 business days for return processing.
- 3–10 business days for your bank or payment provider to complete the refund.
The following may be deducted from your refund where applicable:
- 15% restocking fee
- Original shipping costs
- Return shipping costs (where applicable)
Exchanges
We replace items only where they are faulty, damaged or supplied incorrectly.
If you require a different product, please place a new order after your return has been approved.
Late or Missing Refunds
If you haven't received your refund after 10 business days from approval:
- Check your bank account.
- Contact your payment provider or bank.
- If the refund still hasn't appeared, please contact us at:
Important Information
PuraDyme reserves the right to refuse returns that:
- Are returned outside the 14-day return period.
- Are not in their original condition.
- Show signs of use, damage or misuse.
- Are returned without prior approval where required.
Nothing in this Returns & Refunds Policy limits or excludes your rights under the New Zealand Consumer Guarantees Act 1993, the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)), or any other applicable consumer protection legislation. Where required by law, your statutory rights will always apply.