Policies and Procedures

PART 1: HEALTH DISCLAIMER

It is your right to educate yourself in health and medical knowledge, to seek helpful information and make use of it for your own benefit, and for that of your family. You are the one responsible for your health. In order to make decisions in all health matters, you must educate yourself. The views and nutritional advice expressed by PuraDyme LLC,  are not intended to be a substitute for conventional medical service. If you have or suspect that you have a medical problem, promptly contact your health care provider.

We do not claim to “cure” disease, but simply help you make physical and mental changes in your own body in order to help your body help heal itself. No material or product on this website is intended to suggest that you should not seek professional medical care, or that you should disregard professional medical advice. Always work with qualified medical professionals, even as you educate yourself in the field of detox, cleansing and alternative medicine.

No information offered here, or product sold on this website, should be interpreted as a diagnosis of any disease, nor an attempt to treat or prevent any disease or condition.

For any products and/or services purchased from PuraDyme., you should carefully read all product packaging and instructions. While the information on this website, and the products sold on it, are discussed in the context of numerous conditions, it can be dangerous to start any health program without first consulting a local health professional.

Information and statements regarding products and/or services made available by PuraDyme LLC. have not been evaluated by the Food and Drug Administration. PuraDyme LLC. products and services are not intended to diagnose, treat, cure or prevent any disease.

These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure or prevent any disease.

PART 2: USE ELIGIBILITY

Our goods and/or services are available only to individuals who can form legally binding contracts under applicable law. Without limiting the foregoing, our goods and/or services are not available to minors. If you are a minor, you may use this website only in conjunction with your parents or guardians. If you do not qualify, please do not use our website, goods or services. If you are a business entity, you represent that you have the authority to bind the entity to any PuraDyme Agreement.

PART 3: LIABILITY LIMIT

In no event shall we, our subsidiaries, employees, contractors, suppliers, or manufacturers be liable for lost profits or any special, incidental, consequential or multiplied damages arising out of or in connection with our site, our products or services, or this agreement (HOWEVER ARISING, INCLUDING NEGLIGENCE), including, but not limited to, loss of profits, loss of use or other economic damages, even if advised of the possibility of such damages, or any failure to realize any specific benefit or health-related outcome. This limitation of PuraDyme LLC.ʼs liability will apply regardless of the form of action, whether in contract, tort or by statute. Our liability, and the liability of our subsidiaries, employees, contractors, suppliers, and manufacturers, to you or any third parties, in any circumstance, is limited to the greater of (a) the amount of the purchase or (b) one hundred ($100) dollars. Customer acknowledges that this limitation of liability is part of the consideration of this agreement, and was specifically included by PuraDyme LLC. in the calculation and establishment of the prices paid by customers, which, but for this limitation, would have been much higher. No action, regardless of form, arising out of your use of this website, any information contained therein, and/or any PuraDyme LLC. products may be brought by you or PuraDyme LLC. more than one (1) year following the event which gave rise to the cause of action.

PART 4: INDEMNIFICATION

You agree to indemnify and hold us and (as applicable) our parent, subsidiaries, affiliates, officers, directors, agents, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, due to or arising out of your breach of this Agreement or the documents it incorporates by reference, or your violation of any law or the rights of a third party. CUSTOMER SHALL ALSO INDEMNIFY AND PAY TO THE PURADYME LLC, AS WELL AS HOLD PURADYME LLC HARMLESS AGAINST ANY AND ALL LOSSES, CLAIMS, DEMANDS, LIABILITIES, ATTORNEYS’ FEES, OR ANY OTHER EXPENSES WHATSOEVER WHICH PURADYME LLC. MAY AT ANY TIME SUSTAIN, INCUR, OR BE PUT TO BY REASON OF, OR IN CONNECTION WITH, ITS PERFORMANCE UNDER THIS AGREEMENT, OR YOUR USE OF THE APPLICABLE WEBSITES, INCLUDING, BUT NOT LIMITED TO, THOSE ARISING FROM PURADYME LLC.ʼS SOLE OR COMPARATIVE NEGLIGENCE.

PART 5: LEGAL COMPLIANCE

You shall comply with all applicable domestic and international laws, statutes, ordinances and regulations regarding your use of our website, goods and/or services.

PART 6: NOTICES

Except as explicitly stated otherwise, any notices shall be given by certified postal mail, return receipt requested, to PuraDyme LLC, 347 2nd Ave West, Ste G Colville  WA 99114 (in the case of PuraDyme LLC.) and to the address you provide to PuraDyme LLC. during the purchase process (in your case). Notice shall be deemed given three (3) days after the date of mailing.

PART 7: ARBITRATION

Any legal controversy or legal claim arising out of or relating to this Agreement or our goods and/or services, excluding legal action taken by PuraDyme  to collect our fees and/or recover damages for, or to obtain an injunction relating to, PuraDyme . website operations and intellectual property, shall be settled by binding single-arbitrator arbitration in accordance with the Commercial Arbitration rules of the American Arbitration Association. Any such controversy or claim shall be arbitrated on an individual basis, and shall not be consolidated in any arbitration with any claim or controversy of any other party. The arbitration shall be conducted in Colville, Washington, and judgment on the arbitration award may be entered into any court having jurisdiction thereof. PuraDyme  may seek any interim or preliminary relief from a court of competent jurisdiction in Colville, Washington necessary to protect the rights or property of PuraDyme , pending the completion of arbitration. Should either party file an action contrary to this provision, the other party may recover attorney’s fees and costs up to one thousand ($1000.00) dollars. Parties agree that the Federal Arbitration Act, the United Nations Convention for the Enforcement of Commercial Arbitration Awards, and all other applicable laws and conventions apply to this agreement.

PART 8: PURCHASING 

PuraDyme will go the extra mile to give you the service and information you require.  After all, you are the focus of our business and the reason we exist.

 Ordering Methods

Options for placing orders are as follows:

1. Mail to:  14 Enzyme Lane, Kettle Falls, WA 99141

2. Tel:  (855) 787 5493 Toll Free

3. Email:  info@puradyme.com

4. Internet:  http://www.puradyme.com

5. Affiliates – Store or depots in your area carrying PuraDyme products.

Note:  All orders must be prepaid before shipping.

 Ordering  Online 

When visiting PuraDyme online at www.puradyme.com you are doing business with a separate store, and this online store may have different promotions, prices, etc..  Website orders are considered to be an ‘order request’; and the processing of each online ‘order request’ and related transaction(s) will be dependent on PuraDyme’s Head Office approval. PuraDyme holds the right to cancel or deny any order request for any reason, coming from it’s website or any other affiliated websites.

All personal information provided online is protected by 1024 bit encrypt SSL certificate.  This is the same level of protection used by banks across the country; feel safe when shopping with PuraDyme.

Payment Methods

Payment methods available include:

• Major Credit Cards: Visa, MasterCard, Amex, Discovery
• Gift Cards
• Money order
• Bank drafts.

All orders must be pre-paid.  PuraDyme will not ship an order until payment has been received.  PuraDyme does not accept or accommodate alternative payment options, such as accounts receivable.

Taxes

PuraDyme is required to charge TAX on all goods sold to any customer unless the products are specifically labeled as tax free, or customer has a government issued Tax Exempt status.

Shipping Liability

PuraDyme will not be liable for any loss or damage whatsoever, including and without limitation loss of earnings or any consequential damages caused by, or arising out of: any delay in delivery, error in product shipped, or failure to deliver a product ordered by a customer. Couriers are independent contractors and are hired by PuraDyme to provide a delivery service on your behalf. Any issues resulting from couriers shipments should be brought up and handled through the carrier.

Back-orders for Out of Stock Item’s

If any product that is guaranteed to be available is temporarily out-of-stock, PuraDyme will place the item on back-order. Once items are back in stock, they will be shipped immediately and automatically with no extra shipping charges.  All back-order items must be pre-paid to hold their spot in the priority queue for when stock becomes available.  Members have the option to cancel back-ordered product, or request that the out of stock items no longer be included with their order.  It the event that a item can not be temporarily supplied by the manufacture, these items will not be back-ordered and must be ordered again once they become available.

PART 9: MISCELLANEOUS

This Agreement contains the entire agreement of the parties. This written agreement supersedes any and all oral negotiations and/or representations of the parties hereto made in relation to this transaction. This agreement neither confers nor creates any rights or responsibilities not specifically enumerated herein.

This Agreement shall be subject to and governed by the laws of the State of Washington, with the exception of its conflict of laws provisions.

Any waiver or forbearance by PuraDyme LLC. of any breach (by Customer) of any provision of this Agreement shall not be construed as a waiver of any subsequent breach by Customer.

This Agreement shall be binding upon the parties and their executors, administrators, successors, and assigns.

If any provision of this Agreement is held illegal, invalid or unenforceable, such illegality, invalidity, or unenforceability will not affect any other provision hereof. Such provision and the remainder of this Agreement shall, in such circumstances, be deemed modified to the extent necessary to render the remaining provisions enforceable.

PART 10: CUSTOMER SUPPORT

Support is available Monday to Friday: 8am to 5pm Pacfic Standard Time.
Email: info@puradyme.com – Telephone: (855) 787-5493 | 855-PUR-LIYF

PART 11: SHIPPING & DELIVERY

We endeavor to ship all orders within 24 hours of receipt. Orders placed Friday afternoon through Sunday will be shipped the following Monday. Shipping charges are calculated based on the speed of the shipping option you choose, plus the weight of the items. To reflect the policies of the shipping companies we use, all weights are rounded up to the next full pound. On rare occasions, the actual shipping and handling charge may differ slightly from the quoted charge.

PART 12: PRIVACY & SECURITY

PuraDyme LLC. is the sole owner of the information collected. We will not sell, share or rent this information to others in ways different from what is disclosed in this statement. Our Web sites are designed with numerous precautions to protect usersʼ information. Customer information is appropriately protected in-house as well as online. Sensitive information (such as a credit card account number) is protected by Secure Socket Layer encryption. While on a secure page, such as an order form, the lock icon at the bottom of a webpage becomes locked, rather than open (or unlocked) as when the user is simply “surfing” the Web. In addition, access to users’ information is restricted within our offices. Only employees who need the information to perform a specific job are granted access to personally identifiable information. All employees are kept up-to-date on our security and privacy practices. Finally, the servers on which we store personally identifiable information are kept in a secure environment.

Protecting your privacy is important to PuraDyme.  When you provide your personal information we want you to know we take your privacy very seriously.  Below you will find our privacy policies.

PuraDyme’s Website – Information Collected

We do not collect any personal information about you when you visit PuraDyme’s website, unless you have chosen to provide us with personal information, such as your name and email address.

Here is how we handle information about your visit to our website.  If you do nothing during your visit but browse through the website, read pages, or download information only the following information will be collected:

• The type of browser and operating system used to access our site.
• The date and time the computer you used accessed our site.
• The pages your computer visited.
• If you linked to our website from another website, the address of that website.

We use the information we collect to count the number and type of visitors to our site, helping us make our site more useful to visitors like you.  Please note that none of the above information will identify you personally.

 If You Choose to Provide an E-mail Address

When you choose to provide us with personal information, such as an e-mail, we use the information to improve our service to you or to respond to your inquiries and requests. Your email and/or personal information is held in strictest confidence unless required by authorized law enforcement investigations.  We do not share your e-mail with any other outside organizations or lists. 

Credit Cards

PuraDyme does not store any credit cards. Our Financial Institution will protect your information in a PCI LEVEL 5 Secure Envirnoment. Only a Token is passed between the Bank and Puradyme such as a customer number to identify which credit card is to be charged. Operators use the last four (4) digits to confirm your credit card. These 4 digits must be confirmed each and every time you order.  If customers do not wish to provide the last four (4) digits to confirm their credit card we are unable to process their order using a stored credit card payment method, and a full credit card number will need to be provided.

Cookies

To save logging in every time you visit PuraDyme we place a little text file called a ‘cookie’ on your hard drive.  It sits in your web browser directory.  A ‘cookie’ lets us store your profile information on your computer and let’s our web site retrieve it when you visit our site.  No other web site can use or view the ‘cookie’ set by PuraDyme.

Links to Other websites

Our website has ‘links’ to partners and other sites.  When you access a ‘link’ from the PuraDyme’s website, you are no longer on our site and are subject to the privacy policy of the site you ‘linked’ to.

 What Information is Available 

We balance the need for our Independent Representatives to support and communicate with their Customers and Professional Assocaites and the need to respect everyone’s privacy.

• Your Rep that was involved in registering you can request contact information such as a email address or business telephone number.
• Professional Associates or Wholesale Partners can request the contact information for their representative.

PART 13: RETURNS & REFUNDS

Return & Refund Policy (updated May 1, 2013). Only For products purchased directly from PuraDyme LLC. Any UNOPENED item may be returned for any reason within 30 days of the arrival of your product. The company reserves the right to charge a restocking fee not to exceed 20% of the purchase price.

Any sales tax paid will be refunded in full. Refunds will be issued once the returned product has been received and processed at our shipping facility. Refunds are generally processed on Fridays. Unfortunately there is no refund for original shipping costs and you will be responsible for the return shipping expenses. You must send back all items on which you wish to receive a refund. You’ll be refunded for only the items that are sent back.

How to Request a Refund
The first step of the refund process is obtaining a refund authorization number (RA#).
Please email us at info@puradyme.com with your request for a return:
Include:
a) Your order number
b) The items you plan on returning
c) A small note about why you are returning your products (we really do care and would love to hear your feedback)

Once our team reviews your note you will be sent an RA# and a shipping address where you can send your return.

Support is available Monday to Friday: 8am to 5:30pm Pacific Standard Time.

Telephone: (855) 787-5493)855-PUR-LIYF
Corporate Info:

The PuraDyme Program
PuraDyme, LLC
14 Enzyme Lane
Kettle Falls, WA 99141

PART 14: CODE OF PRACTICE

Advertising

It is required that you identify yourself on all advertising as independent ; so as to distinguish between you and the company.

Advertising may NOT contain:

• Any PuraDyme Logo’s, without written permission from PuraDyme LLC.
• Literature or forms in whole or part, referencing Puradyme without written permission.
• Any New catch phrases, slogans, without written permission.
• Use of literature not produced and/or approved by PuraDyme.
• Medicinal uses or claims for any natural health product or dietary supplement.

Business Names

The name “PuraDyme” or any of its derivatives may not be used as any part of a business name.  If a new Customer has a business name, both the name of the owner and the name of their business must appear on the application.

Handling Customer  Complaints

In every case, it is important to handle each product complaint in a professional manner.  Customers who make the extra effort to resolve a problem to the customer’s satisfaction will eventually reap the rewards.

False Representation

Any customer found falsely representing PuraDyme and/or PuraDyme products will have their relationship terminated, as well, suffer possible legal action.

Retail Store Policy

PuraDyme does not restrict the sale of its products by retail stores; however, all retail establishments selling the PuraDyme line of products must be a PuraDyme Customer purchasing directly from PuraDyme LLC.

All retail establishments must market the PuraDyme products for not less then suggested retail prices established by PuraDyme.  Any violation of PuraDyme’s policies and procedures may result in termination.

PuraDyme is dedicated to making these exciting products available to as many individuals as possible and keeps a close eye on all retail outlets.

PuraDyme reserves the right to market the PuraDyme products through professional establishments. These establishments must be approved by PuraDyme and purchase all products directly through PuraDyme.  All approved professional establishments will sign an agreement to guarantee products will not be marketed for less than PuraDyme’s minimum selling price; as indicated on the minimum selling price list provided.

Exclusive Territories

PuraDyme does not assign or recognize ‘territories’ in any manner.  No representative shall imply or state that they have an exclusive territory.  Doing so would be considered false representation and be grounds for PuraDyme to terminate their Membership.

Do Not Make Claims!

Every customer of PuraDyme’s Program is liable for any claim made by him/herself, not specifically found in company literature. It is deemed unethical for a customer to make claims for a product that would lead the customer to believe a product will do something other than provide supplemental nutrition to the body.

Do Not Diagnose or Prescribe

No Rep, Customer, Employee or affiliate of PuraDyme may not diagnose an illness or prescribe a cure for disease.  These are the exclusive rights of licensed health professionals. We provide health supplements, not treatments or cures.

Importing Products

PuraDyme is the sole manufacturer/importer of PuraDyme products for resale in Canada and the United States.  Private importing of products for resale is grounds for termination of your Account and possible legal action.

Altering or Removing Labels

No Member shall in any way alter, change, or remove the label or instructions intended by PuraDyme to accompany an PuraDyme product.

False or Damaging Statements made by an PuraDyme Member

Any person associated with puraDyme making damaging statements about: PuraDyme, PuraDyme products is grounds for immediate termination of his/her association with PuraDyme.  And in that event forfeits all benefits normally received, including any rebates paid from organizations – present or future.

Limitation of Liability

PuraDyme shall not be liable for any damage (including special and consequential damages), loss, injury, expense, or fees (including legal fees) whatsoever, suffered or incurred by any PuraDyme as a result of, or arising out of, the purchase, distribution, or sale of PuraDyme’s products or any materials or documents provided to the customer.

Call Home Office regarding any Legal Problems

Call PuraDyme Head Office for advice on any potential legal problems.  Remember you are an PuraDyme Customer engaged in an ethical business.  You have your rights, however it is important you conduct your business in a lawful, ethical, prudent manner in order to avoid unnecessary conflicts or legal problems.